Enchanted Postmark Help Centre
Everything you need to know
Welcome to the Enchanted Postmark Help Centre.
Whether you're thinking about joining the club or you're already waiting for your next envelope of happy mail, you'll find answers to our most frequently asked questions below.
If you can't find what you're looking for, I'd love to help. Please get in touch through the Contact page and I'll be happy to answer your questions.
About the Club
What is Enchanted Postmark?
Enchanted Postmark is a monthly snail mail subscription created for people who love handwritten correspondence, beautiful stationery, art, slow living, and the simple joy of finding something special in their mailbox.
Each month you'll receive an envelope filled with thoughtfully designed paper goods inspired by nature, birds, literature, and everyday wonder. Every mailing is designed to encourage creativity, connection, and a slower pace in our increasingly digital world.
What comes in each monthly mailing?
Every monthly dispatch includes a carefully curated collection of exclusive paper goods, including:
An original 5×7 art print
Two beautifully illustrated postcards
A themed letter
One surprise stationery item or keepsake
Every month features a new seasonal theme, making each collection unique.
Is every month different?
Yes. Each mailing explores a new theme inspired by birds, nature, storytelling, creativity, slow living, and the magic of handwritten correspondence. Many subscribers enjoy collecting the artwork throughout the year as a growing series.
Are the designs exclusive?
Yes. The artwork and printed pieces are created exclusively for Enchanted Postmark subscribers. Occasionally a few past designs may become available separately to purchase, but many remain exclusive to club members.
Shipping & Delivery
When will my first mail arrive?
If you subscribe, your first Enchanted Postmark mailing will be the next month's dispatch. For example if you subscribe on July 5, your first mail will dispatch on the first week of August.
The current monthly mailing cutoff date is the last day of each month.
When do you ship?
Mail is typically dispatched during the first week of each month through Canada Post.
You'll receive the same thoughtfully prepared mailing as every other subscriber, regardless of where you live.
How long does shipping take?
Delivery times vary depending on your location. Enchanted Postmark uses Canada Post and their letter mail standards for mail delivery. Once the mail leaves Canada it is transferred to the local letter mail carriers like USPS in the United States.
Canada: approximately 3–10 business days
United States: approximately 7–14 business days
International: approximately 2–6 weeks
Please remember that postal delays can occasionally occur, especially during holidays.
Do you ship internationally?
Yes. Enchanted Postmark ships to many countries around the world. Shipping rates are calculated during checkout.
How is the mail packaged?
Your monthly mailing arrives inside a carefully prepared envelope rather than a traditional subscription box. This eliminated extra duties or charges that may be incurred since all items are paper.
Every detail—from the artwork to the packaging—is thoughtfully designed to make opening your mailbox feel like discovering a handwritten letter from a friend.
Your Subscription
Can I cancel my subscription?
You may cancel your subscription at any time through your customer account before your next renewal date.
What happens if I cancel?
Once cancelled, your subscription remains active until the end of your current billing period.
You won't be charged again, and future mailings will stop after your current subscription ends.
You're always welcome to return whenever you're ready.
Can I pause my subscription?
At this time, subscriptions cannot be paused. However, if you know that you will be away for a period of time, I can manually shift your next payment to a new billing cycle. Otherwise, you're welcome to cancel and rejoin whenever you'd like.
Can I skip a month?
Currently, subscriptions are continuous and individual months cannot be skipped.
Can I subscribe as a gift?
Gift subscriptions can be made by entering a different shipping address than the billing address. At this time there isn’t a way to include a note but this is something I plan to include before the holidays of 2026.
Do you offer monthly, quarterly, and annual plans?
You can choose the subscription that best fits you.
Quarterly and annual subscriptions offer a convenient way to enjoy Enchanted Postmark throughout the year with fewer renewals.
Orders & Address Changes
Can I update my mailing address?
Absolutely. Simply update your address in your customer account before the monthly shipping deadline (the last day of each month) so your next mailing reaches the correct destination.
What if I move?
No problem. Just update your address before your next renewal or shipping date and future mailings will be sent to your new address.
I accidentally entered the wrong address.
Please contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update the address before it's mailed. If the mail already shipped to the wrong address, we will do our best to ship another envelope with the month’s mail club to you at no extra charge.
What if my envelope is returned?
If a mailing is returned because of an incorrect or incomplete address, we'll contact you to arrange reshipping. Additional postage may apply.
My mail arrived damaged.
While every mailing is carefully packed, postal journeys can sometimes be rough.
If your envelope arrives significantly damaged or important contents are missing, please contact us with photos and we'll do our best to make it right.
My mailing hasn't arrived.
If your estimated delivery window has passed, please get in touch. We'll happily investigate and work with you to find the best solution.
Returns & Refunds
Can I return my monthly mailing?
Because Enchanted Postmark contains printed paper goods and limited edition items, returns are generally not accepted.
Do you offer refunds?
Refunds are not available once a monthly mailing has been shipped.
If there's an issue with your order, please contact us and we'll always do our best to help and make it right. Each issue is considered on an individual case.
What if something is damaged?
If your items arrive damaged, please contact us within 14 days of delivery with photographs of the damage so we can determine the best solution.
Community
Do you have mail swaps?
Yes. Throughout the year, Enchanted Postmark hosts optional free mail swaps where members and non-members can exchange postcards and letters with fellow snail mail enthusiasts.
Announcements are shared through the newsletter and on social media.
Can you help me find a pen pal?
We're working on ways to help connect people who enjoy handwritten correspondence while protecting everyone's privacy.
Stay tuned for future pen pal opportunities.
Where can I share my mail?
I'd love to see your happy mail.
Share your photos on Instagram and tag @enchantedpostmarkclub so we can celebrate together.
About Enchanted Postmark
Who creates Enchanted Postmark?
Hi, I'm Tara.
I'm a Canadian designer, artist, and lifelong lover of handwritten letters, postcards, books, and stationery.
Enchanted Postmark grew from my belief that receiving real mail has the power to brighten ordinary days, encourage creativity, and help people feel connected—even across great distances.
Every monthly collection is thoughtfully designed, packed, and prepared with care here in Nova Scotia.
Read more about how this all began on our story page.
Why did I start Enchanted Postmark?
Like many people, I found myself longing for slower moments and more meaningful ways to stay connected.
In a world filled with notifications and endless scrolling, I wanted to create something tangible—something that encourages people to pause, write, collect, create, and experience the simple delight of finding beautiful mail waiting in their mailbox.
My hope is that each envelope inspires you to send a postcard, write a letter, display a piece of art, or simply enjoy a quiet moment with a cup of tea.
Where is Enchanted Postmark located?
Enchanted Postmark is proudly based in Nova Scotia, Canada.
Is everything made in Canada?
Yes. Every collection is designed in Nova Scotia by artist and graphic designer Tara Joy Andrews and professionally printed in Canada before being carefully assembled and mailed by hand.
Supporting Canadian printing partners and Canadian-base businesses and creatives is an important part of creating Enchanted Postmark.
Contact
How can I contact you?
If you have a question that isn't answered here, I'd love to hear from you.
Visit the Contact page, and I'll get back to you as soon as I can.
How quickly do you respond?
I aim to reply to all enquiries within two business days.
Still Have Questions?
I'm always happy to help.
Whether you're curious about your subscription, shipping, future collections, or simply want to say hello, don't hesitate to get in touch.
Thank you for being part of the Enchanted Postmark community. I can't wait to send a little more wonder to your mailbox.